Problem resolution.


This site uses cookies to guarantee you the best service. By browsing this site you accept the use of cookies.

Payments by credit card are secured by PayPal without obligation to open an account. Paypal

Worldwide shipping. 12 currencies accepted.

WinSesame 12

Protect files or folders by strong encryption on any media.

Sending encrypted files that can be used without the software.

Concealment of encrypted data.

Signature and certification of all types of files.


Problem resolution.

Name of folders and files:

Certain accented characters although accepted by Windows in the names of folders and files are not accepted by WinSesame (for example the character €). If there is a file or folder containing an unauthorized character, the program will close with an error message. There is no risk of data loss since at this stage no operation has yet been performed. Simply rename the offending folder or file and perform the lockdown again.

Blocking the program during a locking operation:

If for some accidental reason the program crashes during a file lock operation, you will always find the file in a folder with the file name in the same location. In this case, all you have to do is replace the file in its location and delete the folder which no longer contains a witness file used temporarily by WinSesame and which is no longer useful. All measures are taken to ensure that no incident can jeopardize data security. Data deletion is always done last and only on condition that the previous operations have been successful.

Corruption of a file:

If an encrypted file has been damaged, it can never be opened again. All the data contained in this file is irretrievably lost. A file or folder locked with WinSesame can and should be backed up regularly like all your files. It is advisable to use WinSauvegarde on computers using WinSesame because this software is interconnected with WinSesame and will command WinSesame to close all the files protected before the backup thus avoiding any risk of backing up confidential data in clear or with an insufficient level of protection. The reluctance to have redundant backups of highly confidential data therefore disappears.